Medicinal Representatives' FTE
Sales Support demands
of work days
of coaching days
of meetings per day
In case the planned client visit has to be postponed, because the physician is not in the office, the representatives have no way to access the client database in order to plan a new meeting. At the same time, they cannot access the recorded information which would be helpful at the meeting. In case the representatives record the information after some time, there is the risk of the information not being accurate or of losing vital information.
During the visit (or shortly after), the representatives record the information from the meeting in the default forms. The default forms make the following of the steps of the visit easier (based on the company strategy).
In case the meeting with the client cannot take place due to any reason, the representatives can access the client database and identify the next client and visit another client easily.
If the company uses the One Device Policy work model, the representatives do not have to choose whether to use a computer or tablet to record information. Within the computer & phone solution, the phone is not considered a separate device, the user is not limited by device and can use the appropriate one for the current situation.
The mobile app includes a navigation system helping the representatives to get around in the field easier. This reduces preparation time and travel costs. The system allows to save the coordinates or several addresses of the clients. There is also a database of information on the parking options in the area and many more important transportation data to reach the clients or get around in the area.
The field information are shares with other colleagues and superiors immediately after being typed into the app. Thanks to the app, the representative is able to prepare for the arguments of the client or to receive support from superiors online while dealing with the problem at the client.
The app allows to register and archive images online, like pictures of placement of promotion materials at the office of the client etc. This feature makes information sharing faster and control mechanisms of the corporate processes easier.
The superiors of medicinal representatives can access clear reports and graphical evaluations of their team members online. They see the history of visits made together, work quality assessments and outputs of the individual representatives, as well as the information of the whole sales team for the time period required.