Manager's FTE dropped
Medicinal Representatives' FTE
1 Product Manager (PM)
number of work days
number of tests
conducted per month
The product manager prepares the tests in a document on the computer or in paper form. There are usually only 2-4 test versions, as there is no time to prepare unique tests for the individual representatives, eliminating potential cheating.
The representatives learn for the test using their learning materials. They do not include formulations of correct and incorrect answers in order to make preparing forbidden aids for the test more difficult.
It is necessary for all the team members to be present at the team meeting, so they do not share the correct answers with their colleagues. There are only few occasions during the year when all the field force members are on one place and the testing takes away time necessary to prepare for the new sales cycle.
The test evaluation is being done manually. In order to make this process faster, the test use multiple choice questions (a/b/c/d/). They do not allow adding words or sentences. The report is being processed to the prepared document template manually, as well.
The result history is available only in form of final reports which need to be summarized for that purpose.
The product manager sets up the test parameters:
Then, he/she shall add the list of questions:
Representatives take the test and go through the questions: